Design Service Experiences
that Deliver Results
Optimize Processes and Interactions
Across the Entire Service Lifecycle
Experience & Service Design
At Industriant, Experience & Service Design focuses on creating and executing seamless service experiences that enhance customer satisfaction and drive operational efficiency. We take a holistic approach, considering every touchpoint and workflow within your service ecosystem, ensuring that your service delivery is optimized for both your users and your internal teams.
- Comprehensive Service Mapping
- Workflow Optimization
- Customer Journey Design
- End-to-End Service Implementation
- Continuous Improvement
Our Approach to Experience & Service Design
Discover
Service Audit & Stakeholder Engagement: We conduct a thorough audit of your existing services, analyzing processes, workflows, systems, customer touchpoints, and stakeholder interactions. We engage with stakeholders to understand their perspectives, needs, and pain points, providing a comprehensive understanding of your current service landscape.
Customer Journey Mapping: We map out the end-to-end customer journey, visualizing every step customers take when interacting with your services, identifying areas for improvement and optimizing the overall customer experience.
Define
Service Blueprinting & Workflow Design: We create a detailed service blueprint that visually represents all components of the service, including customer actions, front-stage actions, back-stage actions, and support processes. We then design optimized workflows that streamline processes and improve efficiency.
Prototyping & Concept Testing: We develop prototypes of key service components and test them with real users and stakeholders to gather feedback, identify usability issues, and validate design decisions.
Design
Service Interface Design: For digital touchpoints within the service ecosystem, we design user interfaces that are intuitive, engaging, and consistent with your brand identity, ensuring a seamless experience across all touchpoints.
Process Integration & Systems Design: We integrate designed workflows into your existing systems and processes, optimizing the use of technology to enhance service delivery and streamline operations.
Deliver
Service Implementation & Rollout: We develop a detailed implementation plan that outlines the steps for rolling out the new service design. We work closely with your team to ensure a smooth rollout, providing training and support throughout the process.
Monitoring & Continuous Improvement: We establish processes for monitoring service performance, gathering customer feedback, and conducting ongoing analysis to continuously refine the service design.
Case Studies
Optimizing Resource Management for National Oil Companies
A national oil company sought to optimize resource management across its diverse operations. They needed a strategic approach to enhance resource allocation, reduce waste, and improve operational efficiency.
We designed and implemented AI-driven solutions for resource management that were seamlessly integrated across the company’s entire operational ecosystem, resulting in significant improvements in resource allocation efficiency and overall productivity.
Strengthening Client Engagement with Intelligent Briefing Systems
A global investment bank recognized the need to elevate client engagement by providing a more efficient and effective briefing system. They needed to streamline the process of preparing for client meetings, ensuring comprehensive and up-to-date information was readily available.
We designed and implemented an intelligent briefing system that automated the collection and organization of client data, resulting in improved client communication, enhanced decision-making, and stronger client relationships.
Improving Healthcare Management with Real-Time Visual Intelligence
A top-ranked Health Management Organization (HMO) needed a sophisticated tool to provide real-time insights into the structure and interactions within its complex ecosystem.
We designed a modular visual business intelligence system that enhanced the HMO’s ability to manage its complex ecosystem, improve operational efficiency, and make more informed decisions.
Why Choose Industriant for Experience & Service Design?
Comprehensive Service Mapping: We take a holistic approach, mapping out every component and interaction within your service ecosystem to identify areas for improvement and optimization.
Workflow Optimization: We ensure that your service delivery is efficient, effective, and aligned with your business objectives by streamlining processes and reducing redundancies.
Customer Journey Design: We create customer journeys that are seamless, intuitive, and satisfying, optimizing each touchpoint to create a memorable and delightful experience.
End-to-End Service Implementation: We manage the entire implementation process, ensuring a smooth transition and long-term success through training, support, and ongoing monitoring.
Continuous Improvement: We establish feedback loops and monitor performance metrics to continuously refine the service design, ensuring it remains relevant and efficient.
Ready to design seamless service experiences that deliver exceptional results? Contact us today to explore how our Service Design & Implementation service can help you optimize processes and interactions across the entire service lifecycle.
Client Experiences
Their expertise made our product user-friendly. The branding work created a strong, identifiable look for our company.
Vice President, Development and Operations
Under intense time pressures and often incomplete briefs, they consistently deliver polished results. Visual communication skills ensure a high-quality finished product.
Game Designer at Ubisoft Toronto
Collaboration led to improved project communication. The inclusion of interactive visualization in our online findings clarified complex processes for our readers.
Director of sLab, OCAD University
Ready to Optimize Your Service Experience?
Let's collaborate to create service experiences that enhance customer satisfaction and drive operational efficiency.