Designing Healthcare Safety
A Strategy for Safer Medication Administration
Challenge
A global medical technology company faced the critical challenge of enhancing safety protocols within hospital and healthcare environments, particularly to address risks associated with exposure to potentially harmful biological materials. The company needed to develop a comprehensive solution that would enhance safety protocols, streamline processes, and ensure compliance with safety standards across healthcare facilities.
Solution
We developed and executed a comprehensive strategy to enhance healthcare safety through innovative process and web design:
- Improved Safety Protocols
- Enhanced Communication
- Streamlined Process Management
- Environmental Sustainability
1. Strategic Web & Market Communications Design
We designed a strategic web presence that integrated the company’s safety management systems with its communication platforms.
The web design was focused on creating a seamless user experience for healthcare professionals, allowing them to access critical safety information, training modules, and real-time alerts effortlessly.
This digital platform served as the cornerstone for the Safe Injection Environment (SIE) program, which aimed to minimize needle-stick incidents in hospitals.
2. Systems Thinking & Platform Ecosystem Strategy
We developed a holistic ecosystem strategy that connected healthcare providers, safety protocols, and patient care processes.
The ecosystem was designed to streamline communication, manage workflows efficiently, and reduce the risk of errors.
This integrated approach enabled the implementation of standardized safety protocols across multiple healthcare facilities, ensuring consistent adherence to best practices.
3. UX Strategy for Products & Platforms
A user-centric design was developed for the Safe Injection Environment portal, ensuring that healthcare professionals could easily navigate and utilize the system.
The portal included features such as diagnostic tools, checklists, business intelligence tools for data analytics and reporting, and eLearning modules for ongoing training.
The design prioritized ease of use, ensuring that all necessary tasks could be accessed from a single interface, reducing complexity and improving safety outcomes.
4. Design Research & Concept Validation
We conducted extensive research to understand the specific needs of healthcare professionals and validate the design concepts through iterative testing and prototyping.
Observational studies and secondary research were used to map existing injection practices, identify areas of improvement, and tailor the platform to meet the operational requirements of various healthcare facilities.
The design was continuously refined based on feedback, ensuring alignment with the company’s safety goals.
Impact
Our strategic approach to process and web design significantly enhanced healthcare safety:
Improved Safety Protocols
The standardized protocols and comprehensive training reduced needle-stick injuries, significantly improving the safety of healthcare staff.
Enhanced Communication
The integrated web design facilitated seamless communication among healthcare professionals, ensuring that safety protocols were consistently followed.
Streamlined Process Management
The holistic ecosystem strategy enabled efficient management of safety protocols, reducing the risk of errors and enhancing patient outcomes.
Environmental Sustainability
The implementation of a closed-loop recycling solution for medical waste contributed to environmental sustainability, reducing the ecological impact of healthcare operations.
How We Can Help
At Industriant, we specialize in designing and coordinating innovative web and ecosystem strategies for healthcare providers.
Our expertise can help your organization:
- Design Strategic Web Solutions that integrate communication and process management systems for enhanced safety.
- Develop Holistic Ecosystem Strategies that streamline processes and improve patient outcomes.
- Create User-Centric Designs that support informed decision-making and reduce errors in healthcare.
- Conduct Design Research & Concept Validation to ensure solutions are aligned with safety goals and operational requirements.
Client Experiences
Interactive visualization guided decision-making and drove conversations with senior executive stakeholders. It seamlessly blended the overall plan with detailed technical drill-downs when needed.
Director of Global Enterprise Architecture
Their expertise made our product user-friendly. The branding work created a strong, identifiable look for our company.
Vice President, Development and Operations
Collaboration led to improved project communication. The inclusion of interactive visualization in our online findings clarified complex processes for our readers.
Director of sLab, OCAD University
Looking to enhance healthcare safety?
Let’s develop innovative process designs and integrated web solutions for mission-critical outcomes.